Shipping, Returns and Refund Policy
Your peace of mind matters to us. These policies outline exactly how we ship, protect, and support your artwork from studio to doorstep.
Free Shipping
Free shipping on all orders within the contiguous United States. No codes, no stress ... just beautiful artwork delivered straight to your door, on us.
Production and Shipping Time
All Coastal Fine Art prints are made to order. Orders typically ship within 3 business days from our professional fine art production partners located in California or Kentucky.
Original Paintings ship from Gainesville, Florida. Up to 48” square: Ships within 3 business days via UPS. 48” square or larger: Ships within 7 business days via insured freight. Shipping Time: Standard shipping takes 5-7 business days.
Shipping Areas
We currently ship to all contiguous U.S. states. We do not ship to Alaska, Hawaii, or international destinations at this time.
Tracking
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your artwork every step of the way.
Returns & Refunds for Prints
If your Coastal Fine Art print doesn’t feel right in your space, you may return it within 14 days of delivery for a full refund to your original form of payment. Return shipping is on us.
Return Guidelines:
- Returns must be requested within 14 days of delivery.
- Artwork must be returned in original condition and original packaging.
- Contact customer service at contact us with your order number and reason for return. We will provide return authorization and instructions.
Refunds:
- Once we receive and inspect the returned item, a refund will be issued to your original payment method within 3 business days. For questions or concerns, contact customer service at contact us.
Damaged or Defective Artwork:
If your artwork arrives damaged or defective, please contact us within 48 hours of delivery. We may request photos of the packaging and artwork so we can promptly arrange a replacement or full refund.
For questions or concerns, contact customer service at contact us.
Returns & Refunds for Original Paintings
If an original, non-commissioned piece does not feel like the right fit once received, we are happy to discuss a return. Return shipping is on us.
Return Window: Returns are accepted within 14 days of delivery.
Return Process: Contact customer service at contact us with your order number and reason for return. We will provide return authorization and instructions.
- Refunds: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 3 business days. For questions or concerns, contact customer service at contact us.
Lost Packages
If your shipment is lost, we will confirm with the carrier and then reship or refund your order.
Color Variation
Due to screen differences and the nature of fine art printing, colors may vary slightly from what appears on your device.
Processing Times
Shipping and production timelines may vary based on carrier, weather conditions, or studio schedule for originals.
Intellectual Property
All artwork, images, branding, and copy are the exclusive property of Martha Brane / Coastal Fine Art Prints and may not be reproduced without written permission.
Order Acceptance
We reserve the right to cancel or decline orders due to errors, suspected fraud, or inventory issues. Refunds are issued immediately should this occur.
